MyJobMag
Customer Service Representative
📍 Location: Lagos
🕒 Experience: 2–3 years
📄 Qualification: BA/BSc/HND
💼 Industry: Consulting / Customer Service
📢 Job Type: Full-Time
Company Overview:
MyJobMag is a leading career consulting and recruitment platform, connecting top talent with employers across Nigeria, Ghana, Kenya, and South Africa. The company supports job seekers with curated opportunities, career tips, and expert resources to grow professionally.
Job Summary:
MyJobMag is looking for a Customer Service Representative (CSR) with strong communication skills and a telesales mindset. The successful candidate will handle inbound and outbound customer interactions via phone, email, and chat, while promoting company products/services and driving client satisfaction.
Key Responsibilities:
🎧 Customer Support:
-
Respond promptly to inquiries via phone, email, and chat.
-
Resolve complaints with patience and empathy.
-
Offer product/service information and troubleshooting support.
-
Log and track customer interactions using CRM tools.
📞 Telesales:
-
Make outbound calls to existing and prospective customers.
-
Promote services and identify client needs to close sales.
-
Follow up for feedback and upselling opportunities.
🤝 Relationship Management:
-
Build long-term relationships with customers to boost loyalty.
-
Identify opportunities to improve the customer experience.
🗂️ Reporting & Administration:
-
Maintain accurate records of communications and transactions.
-
Prepare and analyze reports on customer service and sales performance.
-
Collaborate across departments to resolve issues.
📚 Product Knowledge:
-
Stay updated on products, services, promotions, and policies.
-
Maintain awareness of industry trends and customer service best practices.
Qualifications & Requirements:
-
Education: Bachelor’s degree (minimum requirement).
-
Experience: 2–3 years in customer service, preferably with telesales exposure.
-
Skills:
-
Excellent verbal and written communication
-
Interpersonal and persuasive selling skills
-
Strong problem-solving and multitasking abilities
-
Goal-driven with a proactive attitude
-
Familiar with email platforms and customer service software
-
Work Conditions:
-
Full-time role
-
May include evening or weekend shifts as required
-
Target-driven, performance-based environment