Okanagan College
Organization: Okanagan College
Location: Benue (Remote support role with potential regional travel to campuses like Penticton, Vernon, Salmon Arm)
Job Type: Full-Time (Non-Regular Support Staff)
Salary Range: $30.74 – $35.07 CAD per hour
Work Arrangement: In-person or hybrid (after 3 months)
Department: Office of the Registrar – Records and Registration
Position Overview:
The Learner Support Assistant acts as the first point of contact for student inquiries at Okanagan College, delivering accurate, helpful, and student-centered services through in-person, virtual, phone, and email channels. The position supports learners by assisting with tasks such as admissions, registration, financial aid, digital tools, technical support, and more.
Key Responsibilities:
Learner & Student Services:
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Welcome and support students, staff, and the public.
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Answer inquiries about admissions, financial aid, student life, records, library, etc.
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Guide users through student portals and digital platforms.
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Ensure privacy compliance and sensitive record handling.
On-Campus/Facility Support:
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Help manage study rooms, student card/laptop distribution.
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Monitor learning spaces and troubleshoot basic tech issues (e.g., printers, computers).
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Occasionally oversee student workers.
Advanced Registrarial Tasks:
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Handle student record updates, registrations, withdrawals.
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Print and distribute official documents (transcripts, enrollment letters).
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Process payments and perform cashier/banking reconciliations.
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Investigate registration or account issues.
Knowledge Management & Improvement:
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Update chatbot responses and digital knowledge base tools.
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Track service usage data and offer feedback on student services.
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Participate in continuous improvement discussions with supervisors.