Moniepoint Group
Company: Moniepoint Group
Location: Lagos (Hybrid)
Job Type: Full-Time
Industry: Banking / Finance / Fintech
Experience Level: Entry Level
Experience Required: 1–3 years
Minimum Qualification: Degree in any relevant field
Job Purpose:
To assist Moniepoint customers via email support, resolve their issues, and build strong customer relationships by providing excellent service in a fast-paced fintech environment.
Key Responsibilities:
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Handle multiple customer queries via email
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Maintain professional and empathetic communication at all times
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Resolve complaints and follow up on customer issues promptly
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Stay informed about Moniepoint’s products to offer accurate assistance
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Work closely with your manager/team to escalate unresolved issues
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Collect customer feedback, assist in surveys and service improvements
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Ensure compliance with internal guidelines and protocols
Requirements:
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Bachelor’s degree (any relevant course)
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1–3 years of professional experience in customer service, ideally in banking, fintech, or digital platforms
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Experience in client service or front office roles
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Attention to detail and strong written communication skills
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Familiarity with compliance requirements is an advantage
Why Work at Moniepoint?
Moniepoint fosters a culture of innovation, teamwork, and growth. Employees benefit from working with a fast-growing, mission-driven fintech company that is transforming Africa’s real economy.