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Customer Success – Email Support

Full Time

Moniepoint Group

 Company: Moniepoint Group
 Location: Lagos (Hybrid)
 Job Type: Full-Time
 Industry: Banking / Finance / Fintech
 Experience Level: Entry Level
 Experience Required: 1–3 years
 Minimum Qualification: Degree in any relevant field

 Job Purpose:

To assist Moniepoint customers via email support, resolve their issues, and build strong customer relationships by providing excellent service in a fast-paced fintech environment.

 Key Responsibilities:

  • Handle multiple customer queries via email

  • Maintain professional and empathetic communication at all times

  • Resolve complaints and follow up on customer issues promptly

  • Stay informed about Moniepoint’s products to offer accurate assistance

  • Work closely with your manager/team to escalate unresolved issues

  • Collect customer feedback, assist in surveys and service improvements

  • Ensure compliance with internal guidelines and protocols

 Requirements:

  • Bachelor’s degree (any relevant course)

  • 1–3 years of professional experience in customer service, ideally in banking, fintech, or digital platforms

  • Experience in client service or front office roles

  • Attention to detail and strong written communication skills

  • Familiarity with compliance requirements is an advantage

 Why Work at Moniepoint?

Moniepoint fosters a culture of innovation, teamwork, and growth. Employees benefit from working with a fast-growing, mission-driven fintech company that is transforming Africa’s real economy.

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