Consumer Banking Officer

Full Time

Polaris Bank Limited

 Location: Edo State, Nigeria
 Company: Polaris Bank Limited
 Job Type: Full-Time


Role Objective:

To serve as a key relationship manager for consumer clients by assessing financial needs, offering relevant banking solutions, cross-selling services, and ensuring excellent customer service that builds long-term relationships and drives portfolio growth.


Key Responsibilities:

Area Responsibility
Client Engagement Serve as the main point of contact for consumers and offer tailored financial advice
Product Sales Recommend and cross-sell banking services (accounts, loans, cards, e-channels)
Customer Service Handle transactions, resolve complaints, and provide accurate information
Product Knowledge Stay informed about consumer banking trends and product features
Business Development Acquire new clients and grow existing portfolios to meet targets
Digital Banking Promote usage of mobile/online banking and ATM services
Compliance Adhere to bank policies and ensure data security
Referrals Direct clients to other departments for complex financial needs (e.g., mortgage, wealth mgmt.)
Community Engagement Represent the bank at outreach events and promote financial literacy

Requirements:

  • Education: Bachelor’s in Finance, Marketing, Business Administration or related field

  • Experience: Minimum 2 years in consumer or retail banking (customer-facing role)

  • Skills & Knowledge:

    • Strong understanding of consumer banking services & trends

    • Ability to offer financial solutions tailored to client needs

    • Excellent verbal, written, and interpersonal communication skills

    • Problem-solving ability, attention to detail, and customer-centric mindset

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