Sierra Living Concepts Inc
Online Customer Service Representative
Sierra Living Concepts IncSioux City, IA 51106
Job Description
A customer service representative is a person that works directly with customers. Rather than responding to customer outreach, they reach out to customers and offer products and service solutions, discounts and sales, company news, bonuses, and other forms of proactive communication.
Considering that customer relation is very important in a company because relating with customers can help to be close to the customer and build trust with customers to ensure business success, it is no surprise that customer service representatives are in demand.
In summary, customer service representatives are mainly responsible for interacting with customers to handle complaints, process orders, answer questions, and direct customers. They represent the company.
Online Customer Service Representative Responsibilities
The following are the responsibilities of an Online Customer Service Representative :
- Maintain financial accounts
- Recommend potential products
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort
- Manage large amounts of incoming calls
- Generate sales leads, identify and assess customers’ needs to achieve satisfaction build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/toolset personal/team sales targets and call handling quotasHandle complaints,
- provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies evolve customer complaints great customers assist with placement of orders, refunds, or exchanges
- Advice on company information take payment information and other pertinent information, place or cancel orders
- Answer questions about warranties or terms of sale as the company gatekeeper
- Suggested solutions when product malfunctions handled product recalls
- Persuading customers to utilize computer technology to handle high call volumes
- work with a customer service manager to close out or open call records, compile reports on overall customer satisfaction, read from scripts handle changes in policies or renewals.
Online Customer Service Representative Requirements
- Proven customer support experience
- Track record of over-achieving quota
- Strong phone contact handling skills
- Active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- High school diploma or equivalent
- College degree
- Listening SkillsPhone
Skills
- Resolving Conflict
- Multitask
- Patience
- Positive
- Attitude
- Attention to Detail
Salary: $29.4K – $37.2K a year
Benefits
- 401k
- Employee assistance program
- Employee discount
- Part-time paid off
Amigo Say.
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