Website Sitel Group
Virtual Customer Service Agent,
Sitel Group, Texas
About The Company
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger customer relationships by creating meaningful connections that boost brand value.
With 160,000+ people around the globe – working from home or one of our CX hubs , we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages.
Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
Job Description
Virtual customer service agents assist customers with orders, billing services, tracking shipments, or answering questions online about a product or service their employer offers.
As a virtual customer service agent, you work remotely from home or another location outside the office and have calls or live chats forwarded to you or respond to emails on your company’s network.
Your specific responsibilities vary depending on the particular products or services offered by your employer and the industry. General job duties include assisting customers in finding the right product or service for their needs, tracking and logging customer interactions, resolving complaints, and connecting them with specialists or managers when you cannot answer their questions.
Required qualifications, skills, and experience as a Virtual Customer Service Agent
- Multitasking skills (the ability to speak on the phone while using a computer)
- Logic and problem-solving skills
- Excellent communication skills, both written & verbal
- Customer service experience preferred but not required
- Experience in the financial services, healthcare, or technology industries is preferred but not required
Responsibilities of Virtual Customer Service Agent
- Answer phone calls.
- Answer emails or online chat messages.
- Address customer concerns.
- Direct customers to other resources when appropriate.
- Engage in telemarketing.
- Make calls to verify the information.
- Maintain an adequately equipped home office.
Benefits
- Work with us, and you’ll enjoy:
- $13-$17/hour pay
- Permanent work at home options
- Full-Time Schedule (40 hours/week)
- 100% Paid Training
- Complete benefits package including medical, dental, vision, life insurance, and company-matched 401(k) retirement plan
- Paid time off
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