Hemel Hempstead
Job Description.
Responsibilities
- Key responsibilities will include
- Inform customers and clients of the outcome of their enquiries in line with any templates and customer TOV and by working with other areas of the business, such as Link to Operations, Contractor Team, Parcelshop Operation and International Partners, so that you have the required information to make a decision that delights our customers
- Make decisions that exceed customers’ expectations after reviewing enquiry investigation information so that the customer gets the best outcome
- Handling client and customer calls, inquiries, and contacts in line with our Customer Experience standards (CSAT), providing excellent customer service ensuring our Contact Quality standards are maintained
- Meet output and productivity targets relating to the above on a daily and weekly basis
- Update and maintain the CRM and in-house tracking systems after each customer/client interaction
- Contribute to and achieve individual and team targets relating to contact quality, productivity and other KPIs
What we need from you:
The company are looking for people with exceptional customer service skills, preferably from a call centre environment.
You will be the point of contact for our customers, ensuring their queries are resolved quickly and professionally, so you must be able to work in a fast-paced environment & have excellent communication skills. Most importantly, you will be courteous, friendly, and helpful, taking ownership of all enquiries, and striving to find a first-time resolution for all customer queries.
Skills
- Must be competent with Microsoft Office
- Ability to prioritise workload & multitask
- Experience of end to end enquiry case management
- A clear & confident communicator
The Recruitment Co. is an equal opportunities employer and we’re committed to diversity and inclusion in the workplace.
Salary
From £10.42 per hour
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