Clio Muse Tours
Customer Satisfaction Specialist and E-commerce product delivery full-time (hybrid)
(reports to Customer Care Manager)
A few words about Clio Muse Tours
The idea of Clio Muse came to life when our three co-founders first met in 2012. Despite coming from different academic backgrounds, they all had a special place in their hearts for Culture. They founded the company in 2014, and since then, their hard work, complementary personalities, tastes, and skills have transformed the small start-up into a successful and growing business that currently employs 40 people. Each team member has been selected for their unique personality, creativity, and positive attitude. And apart from each position’s requirements, we seek these traits in a colleague.
Job description
Customer Satisfaction Specialist and E-commerce product delivery responsibilities include managing our products on all distribution channels, monitoring bookings, resolving customer queries, and supporting customers throughout their customer journey. To succeed in this role, you should be an excellent communicator who can earn our clients’ trust and pay attention to details. You should also be familiar with help desk software and online platforms for managing product listings.
Ultimately, you will help establish our reputation as a company that offers excellent customer experience during all sales and after-sales procedures.
Core Responsibilities
You will be assisting our customers throughout their journey with our services. That includes:
● Providing support and responding to customer queries promptly and accurately via phone, email, or Chat (WhatsApp / Get Chat).
● Handling reservations, amendments, cancellations, refunds, and reviews.
● Managing ticket stock and purchasing when needed.
● Reporting issues that may come up with the app to our technical dept.
● Gathering customer feedback and sharing with all depts.
● Maintaining and Creating our products’ listings on multiple distribution channels/marketplaces for tours and activities
Skills & Requirements
● Native or near-native in the English language. Spanish and/or Italian will be considered a plus.
● Tech Literacy and familiarity with help desk software and remote support tools.
● Proven 2 years of experience in Customer Care and/or a travel agency position.
● Familiarity with G-suite & MS Office. CRM knowledge is appreciated.
● Bachelor’s degree or higher
● Excellent communication and problem-solving skills
Great analytical thinking & organisational skills
● Team player, self-motivated, flexible, and open to change
Nice to have
● Experience on back-end platforms is considered a plus
● Familiarity with our Tourism industry is a plus
● BSc in Information Technology or a relevant diploma would be a plus
Why Apply?
● You excel in customer communication.
● You love optimising products to reach maximum potential.
● You enjoy the flexibility of a small business where you can have a significant impact that will reward you while keeping your work-life balance.
● You are looking for a solid career path. We need motivated people to turn our growing company into a global success.
● You love a diverse and friendly work environment.
Benefits
- Hybrid working.
- Flexible starting time (8.00 – 10.00 AM to 4.00 – 6.00 PM).
- Company devices (laptop, monitor, keyboard, mouse, supplied one-off).
- Comprehensive health insurance coverage
- Traveling budget up to 1,000 € / year
- Entry tickets for archaeological sites.
- Extra annual paid leave (plus paid student and birthday leave).
- Educational budget for e-courses and seminars.
- Wedding gift.
- Extra parental leave (plus 6 days).
- Snacks, fruits, and coffee at the office.
- Social events and team-building activities to foster a positive and engaging work environment.
- Professional development programs with access to workshops and short courses