CHANEL
Key Responsibilities:
- Maintain the Image of the Brand
- Maintain good housekeeping of boutique areas including front of house, back of house and Retail Sales Office at all times. Ensure image guidelines are thoroughly followed.
- Portray a professional image of personal grooming in accordance with the image of Chanel.
- Provide Ultimate Luxury Customer Experience
- Provide ultimate luxury customer experience according to our Client Service Values.
- Work closely with the selling team to provide seamless luxury service to customers.
- Be Client-centric
- Serve drinks to customers with company standards.
- Perform wrapping service according to company guidelines.
- Effectively Handle Day-to-day Operations
- Handle daily operations duties by following the requirements as indicated in the Standard Operational Procedures.
- Place order, unpack and store properly of the following items:
- Wrapping materials
- Cleansing materials
- Drinks for customers and related materials for serving drinks
- Keep track of the inventory and ensure sufficient quality of the above items
- Collect and send out dirty laundry (e.g. uniform, gloves, towels, scarf and changing room robe). Upon return, sort, count and distribute the fabrics.
- Follow daily job allocation as required by the Boutique Management and according to boutique needs.
- Foster Close Partnerships
- Promote teamwork and work closely within the boutique and with other boutiques.
- Work with vendors and Retail Assistants for ordering of materials.
Person Specifications:
Academic / Professional Qualifications
- Secondary school graduate.
Work Experience
- Related experience in hospitality or retail.
Required Competencies
- Native in Cantonese. Able to speak simple Mandarin and English.
- Good interpersonal, teamwork & communication skills.
Key Interactions:
Internal
- Within/ among fashion boutiques.
External
- Customers and vendors