Website portland brown
Guest Relations Assistant
London
Job Description.
The Guest Relations Team sits at the heart of their business operations. They’re forward-thinkers, problem-solvers, and responsible for maintaining great relationships with their guests.
Responsibilities.
- Liaising directly with our guests in person, via email, and over the phone to create a truly differentiated first impression of Portland Brown.
- Traveling to and inspecting our apartments before guest arrival and following check-out.
- Troubleshooting minor maintenance and technology issues (e.g., light bulb replacements or Wi-Fi connectivity).
- Owning and coordinating the successful resolution of all ‘out of hours’ guest inquiries, recording details accurately on our CRM systems.
- Preparing a comprehensive handover for the following day’s team members.
Requirements.
- Previous experience of overnight shifts in a Customer Success or Hospitality role.
- Fiercely client-centric in your approach.
- Professional verbal/written communication skills.
- Comfort in independent problem-solving.
- Thrives in a fast-paced, ever-changing, and sometimes challenging environment.
Benefits.
- 31 days holiday.
- 5-night stays in Portland’s London apartments.
- Portland Birthday Perks.
- Training opportunities.
- Private Healthcare.
- Mental health support.
- Critical Illness Cover.
- Annual Flu Jab & Eye-test.
- Company socials.
- Benefit enhancements each year.
- Charity match fund.
Salary: £22,000 – £24,000 a year.
Ketote Says.
In conclusion, with the update in the job, listing its requirements and responsibilities, it is evident that one is aware of the requirements, skills, and salary.
Click the “Apply Now” button to secure a chance to work as a Guest Relations Assistant.
As you get updates about the Guest Relations Assistant, please bookmark our website Ketote and share this post with your friends.
Here at Ketote, we provide you with Recruitment, Scholarship you need, and Latest Job Offer; if you find these Articles helpful, kindly like, share, and comment; share this post with your friend who may need Recruitment offers; Last Updated: May 20, 2025
Also, don’t forget to bookmark our website Ketote, as we continue to provide you with the best School and Job Offers, just like Guest Relations Assistant, with all Articles posted on our Ketote being Accurate and free from Misinformation.
Feel relaxed as you are entitled to authentic information about the Guest Relations Assistant page.