Website rosewood hotels & resorts
A sense of place
Reservations Agent
London
About The Company.
Rosewood London is housed in an Edwardian Belle Époque building that offers some of London’s finest accommodations and service with the feel of a stylish London residence. Conveying the feel of a stylish London residence, Rosewood London has 263 guestrooms and 45 suites, among which the unique Grand Manor House Wing is an exclusive suite with its postcode and accessed by a private elevator. The hotel also houses Holborn Dining Room with an outdoor terrace, Mirror Room Restaurant, and the hotel’s warmly welcoming destination bar, Scarfes Bar. It forms part of the ultra-luxury collection Rosewood Hotels and Resorts®, which comprises over 25 properties and 20 future hotel openings.
Job Description.
They are looking for a Reservations Agent to join their team of associates at Rosewood London. Their Reservations Agents are appointed to respond to all room reservation requests to convert each request into a confirmed booking using the selling strategy set by the hotel. This role offers a schedule of 40 hours spread over five working days and plays an integral part in maximizing the hotels’ profitability.
Responsibilities.
- Possess a thorough knowledge of the hotel and its offers from a product perspective and confidently use the feature and benefits sales technique.
- Effectively communicate and prioritize your tasks in an engaging, refined, and intuitive manner.
- Responding to all guest inquiries engagingly while using Rosewood standards to convert every inquiry into a booking by delivering efficient and intuitive guest service.
Requirements.
- Paying exceptional attention to detail by not comprising on quality standards.
- The ability to work in a team and build relationships with others.
- Being organized and proactive in managing your tasks.
- Good communication skills to handle complex guests’ requests.
- Having good knowledge of the Opera property management system.
Benefits.
- Twenty-eight days of paid holidays per annum, including Bank Holidays.
- Company pension scheme and life assurance.
- Twelve complimentary room nights and an F&B discount worldwide.
- Career development opportunities.
- Free meals on duty.
- Season ticket loan.
Salary: £22639 per year.
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