Website Cpl Healthcare
Customer Switcher Specialist
Munster, France
About The Company.
Its purpose is to enable our Customers, Colleagues, and Communities to thrive. They do this by drawing on our professionalism, determination, innovation, and passion for making a difference in customers` lives. Their work is important and so too are the people doing it.
Job Description.
As part of a collaborative and dynamic team, you can work closely with our customers to support them during the migration period. This excellent position could enable you to build your career with the Bank of Ireland. This is a 12-month contract, 35 hours per week between 8 am and 8 pm, Monday to Saturday. Start and finish times will vary based on Customer needs and company locations. Should you be asked to work a Saturday to accommodate customer account opening, a rostered day off during the preceding week will be provided.
Responsibilities.
- Provide account opening/switching support.
- Ensure customers have the documentation required.
- Ensure customers understand the process and timelines.
- Make proactive contact with customers whose account opening documentation has not yet been submitted or whose application has fallen into an exception process.
- Support the opening of additional products, as required.
- Manage the flow and engage with customers to deliver professional, efficient, and friendly customer service to support our customers during this period.
- Ensure Customers are referred to the appropriate colleagues if they have any additional banking needs.
- Strive to resolve all customer’s complaints/queries at the source.
- Ensure all relevant switcher merchandise is on display onsite.
- Capture and escalate issues, concerns, challenges, and general feedback to the line manager.
- Perform duties in a compliant manner following policies and procedures.
- Flexible and hardworking team player – travel will be required as successful applicants will be responsible for traveling between Companies/Counties/Clusters as required.
Requirements.
- Experience in customer service, demonstrating a high standard of service in every customer interaction.
- Tech-savvy with an ability to adapt to new technologies on all digital platforms, i.e., Mobile, tablet, etc.
- Good communication and interpersonal skills with an ability to work effectively as part of a high-performing team.
- Proven presentation skills.
- Flexible and hardworking team player – travel will be required as successful applicants will be responsible for traveling between Companies/Counties/Clusters as required.
Salary: €72,979 per year.
Ketote Says.
In conclusion, with the update in the job, listing its requirements and responsibilities, it is evident that one is aware of the requirements, skills, and salary.
Click the “Apply Now” button to secure a chance to work as a Customer Switcher Specialist.
As you get updates about the Customer Switcher Specialist, please bookmark our website Ketote and share this post with your friends.
Here at Ketote, we provide you with Recruitment, Scholarship you need, and Latest Job Offer; if you find these Articles helpful, kindly like, share, and comment; share this post with your friend who may need Recruitment offers; Last Updated: January 4, 2025
Also, don’t forget to bookmark our website Ketote, as we continue to provide you with the best School and Job Offers, just like Customer Switcher Specialist, with all Articles posted on our Ketote being Accurate and free from Misinformation.
Feel relaxed as you are entitled to authentic information about the Customer Switcher Specialist page.