Service Technician
Cergy, France
About The Company.
ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation, and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility, and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries.
Job Description.
Reporting to the head of the Robotics Service activity, your practical experiences and your knowledge of customer needs will not only help you establish solid relationships with customers, but also identify problems and provide a quick and efficient solution.
Responsibilities.
- Provide remote customer technical assistance.
- Troubleshoot equipment failures; take proactive compensation / prevention measures and inform internal partners.
- Coordinate resource and spare part logistics for all on-site service jobs.
- Exceed customer expectations by understanding and anticipating current and potential needs.
- Propose product and process improvements within the business to improve operations and customer service.
Requirements.
- Ideally a Bachelor degree in Robotics, Mechatronics, Automation or equivalent.
- Ideally at least a first experience as an itinerant or sedentary Robotics Technician.
- Solid knowledge and practical experience in the servicing, maintenance, commissioning and repair of industrial robots.
- Collaborative, solution-oriented approach, with strong oral and written communication skills.
- Fluent French and good knowledge of English required.
Benefits.
- Flexible work practices.
- Accident insurance.
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