Website Selfridges
Why Not Spend the Day at Selfridges
Sales Associate
London
About The Company.
Selfridges is a place where we want everyone to feel a sense of belonging. We embrace every self and are committed to cultivating a diverse and inclusive working culture. They are leading with a purpose to increase not only the visibility and recognition of under-represented talent within our organisation but the wider industry too. Here at Selfridges, everyone is welcome – irrespective of race, gender, ethnicity, sexuality, age or disability, we stand by equal opportunities for all.
Job Description.
As a Sales Associate, you are an essential part of a team that delivers the extraordinary service our customers expect from Selfridges. Customer service is at the heart of what you do by maintaining the highest retail standards, keeping up to date on product knowledge and replenishing stock. An expert for all things Selfridges and the go-to person to help our customers, you are fully knowledgeable of everything about the store, including the latest events and services that only Selfridges can offer.
Responsibilities.
- Deliver exceptional service to our customers by building rapport, sharing product knowledge and catering to their needs.
- Conduct refunds and exchanges, helping the customer to find another suitable item/product if necessary or offer our online services.
- Work as part of a team focused on creating a memorable customer experience.
- From selling and replenishing stock, cashing up and organising rails, to hosting, you understand there is more to the customer experience than just selling.
- Manage customer feedback, and use it constructively to raise the bar for service, sales and retail standards in your area.
- Be responsible for the stock in your department, from unpacking deliveries (new and replenished lines) to completing audits and maintaining the stock room.
- Adapt to the challenges that vary from day to day.
- You may be required to work in different departments in a flexible role, taking your service excellence and collaborative spirit with you.
- Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors.
- Understand and follow health, safety and security procedures and actively prevent stock loss.
Requirements.
- A great communicator.
- You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements.
- Well Informed. You will develop excellent product knowledge by following trends, being aware of our competitor’s activity, and taking part in supplier training.
- Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary every time and take the initiative to provide additional services where appropriate.
- A proud shopkeeper. It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
- Problem-solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each customer.
- Flexible. Responsive to business needs, you are happy and comfortable taking responsibility for tasks that may go beyond the role’s expectations.
- An example of our values is a trusted and respected colleague.
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