Gulf Insurance Group - Kuwait
Job Summary
- To handle the individual’s motor accident files as per the company’s policy, guidelines and best practices to achieve maximum profit.
- To uphold the company’s ethics, operating policies and conform with the department work instructions.
Main Duties and Activities
- Attends to customers’ accident repair needs.
- Liaises with the client to seek additional claim supporting documents / information.
- Recommends appointing a surveyor wherever deemed fit and essential.
- Handles scrutiny of all claim documents including survey reports.
- Enter all mandatory fields and fulfills requirements in GIG approved systems.
- Analyzes the information gathered along with policy terms and decides on claim estimation.
- Provides repair cost estimates, follows up on vehicle repairs, and liaises with surveyors or other insurance companies.
- Register the received claims on the Claims system and submit reports periodically to line manager.
- Performs filing for accident reporting.
- Streamlines the mitigation review, inventory inspection, evaluation, and valuation of all content claims.
- Deals with any complaints in line with correct procedures and undertakes any necessary claims administration work as required.
- Advises customers on jobs done, charges and collection times.
- Prepare periodic and ad hoc reports as requested by management.
- Documents and maintains records of activities and process workflows.
- Scans and uploads documents into approved GIG systems.
- Adhere to Gulf Insurance Group – Kuwait policies.
- Perform other duties as requested by management.
Qualifications and Experience Required
- Primary Qualification: Bachelor degree (12th Standard + 3 years or 4 years degree) or equivalent with 2 years of relevant experience
- Alternate Qualification: Diploma (12th Standard + 2 or 3 years Diploma) or equivalent and 4 years of additional experience
- Good Communication and Interpersonal Skills
- Well-organized with the ability to handle several tasks and to meet agreed deadlines
- Ability to work under pressure
- Good linguistic skills (Arabic & English) and good business writing
- Good Computer Skills (Ms. Office)
- Attention to detail.
- Excellent customer service skills.
- Knowledge of various repair procedure and costs, recovery procedure, etc.
- High degree of independent, mature judgement, and initiative