Associate. Guest Relations. Medcare Hospital

Associate. Guest Relations. Medcare Hospital ( Br),

Malabar Institute of Medical Sciences, Dubai

Full Job Description

Coordination

• Identify service deficiencies and follow-up for remedial actions by the concerned department.
• To participate and contribute to department quality initiatives
• To carryout data collection/support in data collection and record maintenance
• To ensure trained/oriented about the quality systems of the department and follow the training requirements of the organization and department.
• Coordinate with internal and external teams and processes for patients’ comfort.
• Ensure coordination of communication between patients and families and medical employees
• Provide patients and families with information on hospital services, procedures, and protocols
• Interview patients or families to determine the nature of care needed and direct them to the concerned healthcare providers.
• Create and maintain liaison with insurance companies to inquire about payable or paid claims

Compliance

• Ensure the process/functions are carried out in the department as per the norms/standards set by the organization (JCIA/ISO).
• Adhere to all organizational policies.
• To adhere to the safety norms of the hospital, follow both patient and employee safety rules.

Grievance Handling

• Perform crisis intervention duties to facilitate resolutions
• Handle patient complaints and ensure remedial actions are taken within the stipulated time.
• Provide periodical reports to the manager on the patient complaints/feedback and action pending status.

Job interactions

• Liaise between patients and various departments of the hospital for service requirements

Minimum Experience

• 0-2 years

Specific / Relevant Experience

• Proven experience in guest relations

About the Company

Aster DM Healthcare Limited is one of the largest private healthcare service providers operating in multiple GCC states and is an emerging healthcare player in India. With an inherent emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across primary, secondary, tertiary, and quaternary healthcare through our hospitals, clinics, and pharmacies.

We have over 20,000 plus dedicated employees across the geographies we are in, delivering a simple yet strong promise to our stakeholders: “We’ll treat you well.” We reach out to all economic segments in the GCC countries through our differentiated healthcare services across the “Aster,” “Medcare” and “Access” brands.

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