Business Development Manager
Location: Apapa, Lagos
Job Type: Full Time
Experience: 12 – 15 years
Qualification: Minimum First Degree (Any Discipline)
Field: Sales / Marketing / Business Development
Key Responsibilities:
Sales Management:
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Develop and implement marketing strategies to meet branch targets.
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Coach staff on product knowledge and cross-selling techniques.
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Coordinate cross-selling with other departments (corporate solutions, PMS, EFT, virtual banking, etc.).
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Conduct marketing team meetings to review past performance and plan ahead.
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Oversee new marketing initiatives, including branch expansions.
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Drive commercial success and peak performance across relationship officers.
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Ensure high data quality standards for accurate customer and transaction information.
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Manage sales operational efficiency and staff productivity.
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Oversee risk management for customer portfolios ensuring credit quality and compliance.
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Collaborate with operations and risk teams to deliver quality products and services.
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Operate within approved delegations responsibly.
Customer Service:
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Understand customer base and identify growth opportunities.
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Manage branch resources to uphold high customer service standards.
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Supervise complaint handling, address root causes to prevent recurrence.
People Management:
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Build organizational capabilities by identifying future skills needs and providing development opportunities.
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Retain and develop relevant skills aligned with business needs.
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Ensure effective recruitment by matching skills to job requirements.
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Conduct skills assessments and competency-based training.
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Foster an environment that values learning and development.
Requirements:
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Minimum of a First Degree in any discipline. Additional qualifications are a plus.
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12 to 15 years of relevant experience in sales and marketing.
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Professional certification: CIBN (Chartered Institute of Bankers of Nigeria).
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Strong digital literacy.
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Excellent interpersonal and communication skills.
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Commitment to excellent customer service.
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Strategic thinker with strong analytical and problem-solving abilities.
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Leadership and team management skills.