Polaris Bank Limited
Location: Edo State, Nigeria
Company: Polaris Bank Limited
Job Type: Full-Time
Role Objective:
To serve as a key relationship manager for consumer clients by assessing financial needs, offering relevant banking solutions, cross-selling services, and ensuring excellent customer service that builds long-term relationships and drives portfolio growth.
Key Responsibilities:
| Area | Responsibility |
|---|---|
| Client Engagement | Serve as the main point of contact for consumers and offer tailored financial advice |
| Product Sales | Recommend and cross-sell banking services (accounts, loans, cards, e-channels) |
| Customer Service | Handle transactions, resolve complaints, and provide accurate information |
| Product Knowledge | Stay informed about consumer banking trends and product features |
| Business Development | Acquire new clients and grow existing portfolios to meet targets |
| Digital Banking | Promote usage of mobile/online banking and ATM services |
| Compliance | Adhere to bank policies and ensure data security |
| Referrals | Direct clients to other departments for complex financial needs (e.g., mortgage, wealth mgmt.) |
| Community Engagement | Represent the bank at outreach events and promote financial literacy |
Requirements:
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Education: Bachelor’s in Finance, Marketing, Business Administration or related field
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Experience: Minimum 2 years in consumer or retail banking (customer-facing role)
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Skills & Knowledge:
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Strong understanding of consumer banking services & trends
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Ability to offer financial solutions tailored to client needs
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Excellent verbal, written, and interpersonal communication skills
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Problem-solving ability, attention to detail, and customer-centric mindset
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