Website https://twitter.com/Sitel_WorldWide Sitel
We succeed when you succeed
Req ID#: 175211 Virtual, Any Location, ES CSR Back Office 1 Operations
About Us
Sitel Group is a multinational dedicated to the Contact Center and multi-channel management sector with more than 30 years of experience in Spain.
We have offices in Madrid, Seville and Barcelona with more than 4,500 employees.
We are an indisputable benchmark in the sector in our country, offering Customer Relationship Management services through its contact centers and multichannel platforms (telephone, mail, social networks, fax, SMS, email, web call, chat and face-to-face sales) .
In addition, we have a presence on five continents in more than 25 countries where we work in 36 different languages and we are a team of more than 80,000 people worldwide.
We serve more than 300 companies, of which more than 80 are part of the Fortune US 500 list, that is, the main companies in all sectors trust Sitel’s services to achieve their objectives.
Job Summary
The main responsibility is to receive calls from the company clients to provide appointments, commercial information, resolution of doubts or any other management that has been established by Sitel and the company.
Primary Job Responsibilities
- Ensure that all communication with the customer meets established quality standards
- Provide appointments, commercial information and doubts resolution
- Ensure that everything is correctly registered in the CRM system to process the information
- Identify the needs and provide the right services for every conversation
- Pursuing responsibilities, understanding and complying with safety measures and company policies, and working with a continuous focus on personal progress and on improving customer experience
Skills/Knowledge/Abilities
- Education
- Experience
- Target
- Specialized
- Certifications CSR Back Office 1
Benefits.
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Competitive wages and stability
- Private healthcare & dental insurance (after six months of employment)
- Continuous learning/development opportunities and competitive career opportunities
- A safe, friendly, creative, innovative and technological organization
- International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
Join the #SitelLife
Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.
You choose where you want to go; we help you get there!
Job Segment: CRM, Relationship Manager, Customer Service Representative, Technology, Customer Service
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