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Customer Conversion Officer

Full Time

Moniepoint

Company: Moniepoint
Location: Lagos
Employment Type: Full-time

🔹 About the Company:

Moniepoint is a leading global business payments and banking platform supporting over 600,000 small and medium businesses. Backed by QED Investors, Moniepoint is known for innovation in digital finance and inclusive business tools.

🔹 Job Responsibilities:

Conversion Duties:

  • Call customers who abandoned the “see what you can get” loan process.

  • Follow up with customers who received offers but didn’t accept.

  • Contact users stuck in the KYC or loan request stage.

  • Reach out to those who haven’t accepted or disbursed their final loan approval.

Lead Generation:

  • Call customers with good past repayment records who haven’t renewed their loans.

  • Engage with qualified customers who’ve never taken a loan.

  • Participate in growth campaigns (e.g., WhatsApp outreach, prequalified leads).

🔹 Qualifications:

  • B.Sc. or HND in any Business-related field.

  • Minimum of 2 years’ experience in credit risk or field verification is an added advantage.

🔹 Skills Required:

  • Excellent attention to detail.

  • Analytical thinking (both simple and complex problem solving).

  • Great communication, interpersonal, and presentation skills.

  • Strong agility and persistence.

🔹 Benefits:

  • Competitive salary + annual bonus.

  • Pension and health insurance.

  • Supportive and respectful team culture.

  • Career growth and training opportunities.

🔹 Recruitment Process:

  1. Preliminary call with recruiter.

  2. Interview with the hiring team.

  3. Final interview with an executive team member.

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