Elvaridah
đź“Ť Location: Osogbo, Osun State
đź“… Employment Type: Full-time
Job Summary:
We are looking for a proactive, people-oriented, and digitally savvy individual to serve as our Customer Experience and Social Media Manager. This role combines top-tier customer service with strategic social media management to strengthen brand loyalty and visibility.
If you’re an excellent communicator with a creative flair and can manage both customer relations and online engagement, we’d love to hear from you!
Key Responsibilities:
Customer Experience:
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Act as the first point of contact for all customer inquiries, feedback, and complaints via phone, email, and social media.
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Ensure timely, professional, and empathetic resolutions to customer concerns.
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Analyze feedback trends and suggest service improvements.
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Foster strong customer relationships to boost retention and satisfaction.
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Collaborate across departments to enhance the overall customer journey.
Social Media Management:
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Develop and execute engaging content strategies for Instagram, Facebook, X (Twitter), and TikTok.
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Create posts, manage calendars, and stay on top of social trends.
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Respond to comments, messages, and mentions promptly and professionally.
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Monitor competitor activities and audience engagement to optimize performance.
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Track metrics and prepare reports to inform content strategy.
Requirements:
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Bachelor’s Degree in Marketing, Communications, Business, or a related field.
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1–2 years’ experience in customer service or social media management.
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Excellent written and verbal communication skills.
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Familiarity with tools like Canva, Meta Business Suite, or Hootsuite.
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Basic graphic and video editing skills are an added advantage.
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Must be organized, self-driven, and capable of handling multiple tasks.
Salary:
₦100,000 per month