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Customer Service / Admin Officer

Full Time

Excel and Grace Consulting

Job Title: Customer Service / Admin Officer

Company: Excel and Grace Consulting
Industry: Safety Equipment (Wholesale & Retail)
Location: Lekki, Lagos
Employment Type: Full-Time
Salary: ₦180,000 Monthly

Company Overview:

Excel and Grace Consulting is a fast-paced business consulting firm with 18+ years of experience delivering exceptional solutions across Nigeria, Ghana, Germany, Switzerland, and Canada. As certified management consultants (CMC-Global), we specialize in business operations, HR, and organizational development.

Job Summary:

We are seeking a Customer Service / Admin Officer to act as the first point of contact for clients and provide essential administrative support. The ideal candidate will ensure smooth day-to-day operations and deliver a top-notch customer experience.

Key Responsibilities:

  • Attend to customer inquiries via phone, email, and walk-ins

  • Provide detailed product information and assist in order processing and follow-up

  • Support the coordination of office activities to ensure policy compliance

  • Assist sales and logistics teams with documentation and scheduling

  • Handle customer complaints with professionalism and resolve them promptly

  • Maintain and update customer databases and records

  • Ensure front office and reception area remain clean and organized

  • Prepare business correspondence, reports, and presentations

Requirements:

  • OND / HND / Bachelor’s degree in Business Administration, Office Management, or related fields

  • 1–2 years of experience in a customer service or administrative role

  • Strong verbal and written communication skills

  • Proficiency in Microsoft Office tools (Word, Excel, Outlook)

  • Highly organized with attention to detail

  • Ability to multitask and work in a fast-paced environment

  • Friendly, calm, and solution-oriented attitude

  • Familiarity with the Lekki area is a plus

How to Apply:

Interested and qualified candidates should send their CV and a short Cover Letter to:
📧 eandg.tprecruiters@gmail.com
Subject Line: Customer Service/Admin Officer – Lekki

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