Sigma Consulting Group
Job Category: Customer Service
Job Type: Full-Time
Location: Ikeja, Lagos, Nigeria
Salary Range: ₦100,000 – ₦120,000 per month
Experience Level: Mid-level (2–3 years)
Gender Preference: Female (preferred)
Recruiter: Sigma Consulting Group
Industry: Consulting / Customer Service / Talent Acquisition
About Sigma Consulting Group:
Sigma Consulting Group is a reputable provider of talent acquisition and management solutions across Africa. Since 2013, we’ve been committed to bridging the gap between top-tier professionals and forward-thinking organizations. Our vision is to power business growth and innovation by delivering strategic recruitment solutions that work.
Job Description:
We are hiring a proactive and customer-focused Customer Service Executive to join our team in Ikeja, Lagos. This is an exciting opportunity for a service-oriented professional who enjoys interacting with customers, solving problems, and enhancing client satisfaction. The ideal candidate will have 2–3 years of experience in a similar role and a passion for creating memorable customer experiences.
Key Responsibilities:
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Respond promptly to customer inquiries via phone, email, and live chat.
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Handle customer complaints, offer appropriate solutions, and ensure timely follow-up.
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Maintain empathy, professionalism, and patience throughout customer interactions.
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Provide accurate and detailed information about products, services, and company policies.
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Process orders, returns, and requests efficiently and accurately.
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Collaborate with other departments to resolve customer issues.
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Monitor customer feedback and suggest improvements to enhance service delivery.
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Maintain proper documentation of all customer interactions and transactions.
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Adhere to all internal policies, procedures, and customer service standards.
Requirements:
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2–3 years of proven experience in a customer-facing or customer service role.
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Excellent verbal and written communication skills.
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Strong problem-solving skills and keen attention to detail.
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Ability to manage stressful situations and remain calm under pressure.
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Proficient in Microsoft Office Suite and familiar with CRM or customer support tools.
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Ability to multitask and prioritize tasks efficiently.
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Must be smart, professional, customer-focused, and tech-savvy.
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Female candidates are strongly preferred for this role.
Benefits:
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Competitive monthly salary: ₦100,000 – ₦120,000
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Health insurance
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Performance-based bonuses
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Career growth and professional development
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Supportive and engaging team culture
Education:
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Bachelor’s degree or HND in any related field (preferred)
Application Instructions:
Interested and qualified candidates should submit their CV and cover letter. Applications are reviewed on a rolling basis, and only shortlisted candidates will be contacted.