Customer Service Officer Part Time Becoming Full Time (March 2023)

Location – 333 Ann St, Brisbane City QLD 4000, Australia

Full-time State: QLD Job

Status: Part Time

Company Description

mlcoa is an established premier international provider of independent medical opinions and specialist services to insurers, private and government employers/departments, self-insured companies and the legal profession.

We are seeking an enthusiastic and driven Client Services Officer who is a skilled customer services administrator or medical receptionist who might be seeking a change. Starting off two days per week, becoming a full-time role in Feb/March 2024

Reporting to the Operations Manager, you will be responsible for supporting customers by providing advice and arranging suitable appointments with our extensive specialist consultant team.

As a member of a client services team, provide a range of high-quality, client-focused business administration support for the provision of independent medical services.

Job Description

Responsibilities will include but are not limited to:

1. Liaising with customer to plan and implement agreed services
2. Managing consultant schedules
3. Scheduling of appointments.
4. Maintaining busy inboxes, with queries, appointments and non-appointment services
5. Providing administrative and operational support to consultant practitioners
6. Providing information and advice to customers, or prospective customers
7. Establishing effective relationships with internal and external stakeholders, including medical consultants, staff, clients and customers.
8. Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

Qualifications

To be considered for this role you will have:

• Demonstrated the ability to provide excellent customer service
• Excellent verbal, written and interpersonal communication skills
• Demonstrated the ability to work independently and within a group environment
• A personal approach which is enthusiastic, friendly and helpful
• Strong prioritisation skills while maintaining a level of flexibility
• Attention to detail is a must
• High regard for confidentiality
• Computer literacy, with proficiency in Microsoft Office (Word/Excel)

mlcoa offers an exciting and fast paced team environment where client focus, team spirit, drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.

Additional Information

You are welcome here. We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Aboriginal and Torres Strait Islander Australians to our team.

When you join MedHealth, we want you to bring your whole self to work – and we value your unique contribution.

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