Core Strategic Consult
Customer Service Representative
Location: Agege Area, Lagos (Remote work available)
Company: Core Strategic Consult (via Orison Careers Consult)
Industry: Marketing, Recruitment, Education
Job Type: Full Time – Permanent Contract
Experience: Less than 2 years
Qualification: HND, Bachelor’s, or Master’s Degree
Vacancies: 2 Positions
Job Description:
As a Customer Service Representative (CSR), you will be responsible for:
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Responding to customer inquiries via phone, email, chat, or in-person
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Resolving issues and ensuring a positive client experience
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Maintaining professionalism, empathy, and patience at all times
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Collaborating with team members to ensure customer satisfaction
Key Skills & Qualities:
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Strong verbal and written communication skills
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Problem-solving and conflict-resolution abilities
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Active listening and a customer-first mindset
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Ability to multitask in a fast-paced environment
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Basic computer literacy; familiarity with CRM software is a plus
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Previous customer service experience is an advantage but not required
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Must be willing to love and accept people as they are