Al-Futtaim
Customer Service Representative,
Al-Futtaim, Dubai
Job Description
Overview of the role:
- Achieve defined Key Performance Indicator Targets
- Inbound and Outbound system functionality
- Inbound and Outbound documentation
- Reporting – warehouse stats, last mile delivery reports, sales space capacity, inventory stats and data analysis Managing all the customer inquiries
- Inventory control – PI counts and subsequent system transaction, Nil pick checks and quarantine products
Required Skills to be successful:
- Customer centric
- Good Communication skills
- Timely Resolution
- Proficient in Microsoft Office
About the Team:
Reporting to the Business Sector Manager and the purpose of this role is to ensure on a day to day basis all customer requirements are managed and planned for operations and other internal departments within agreed service levels and adhering to all Standard Operating Procedure.
What equips you for the role:
- Bachelor’s degree
- 1-year experience in similar role
- Proficient in Microsoft Office (Excel a must)
- Good analytical skills
- Experience with Warehouse Management System
- Knowledge of customs documentation process
REF TB
We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities.
We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
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