Job Title: Customer Service Representative (CSR)
Location: Osogbo, Osun
Employment Type: Permanent Contract
Industry: Secretarial Work, Social & Human Services
Job Summary:
We are seeking a Customer Service Representative to be the first point of contact for customers with questions or issues. The role involves answering inbound calls, providing product and service information, and processing payments or returns.
Key Responsibilities:
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Answer inbound phone calls promptly and professionally.
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Address customer inquiries about products and services.
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Process payments, returns, and other transactions accurately.
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Document customer interactions and follow-up actions.
Required Skills:
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Active listening and excellent communication skills.
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Ability to multitask and pay close attention to detail.
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Strong conflict resolution skills.
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Good documentation skills.
Experience Level: No experience required
Education: High School to Doctorate (any level considered)
Language: Fluent English
Positions Available: 1