Mercado Libre
At Mercado Libre we are democratizing commerce and financial services to transform the lives of the people of Latin America. Join this purpose!
At Customer Experience we inspire confidence in the people who use our services, generating extraordinary experiences. We connect emotionally in each contact, providing solutions and exceeding expectations, through different service channels. To achieve this, we plan the capacity of our operation, design care models, monitor performance and manage the knowledge of our teams. Generate a positive impact on the experiences of millions of people, learning about the world of e-commerce and fintech in a challenging and fun work environment!
We have a challenge for those who:
They vibrate entrepreneurial energy: they are motivated by curiosity, they never give up and they focus on exceeding their own limits.
They give their best because they like to work with commitment and dedication.
They experience changes as opportunities and learn from their mistakes.
Excellence and execution are key to the way he does things.
They promote good weather, bring joy and fun.
They know how to build with other people and enjoy working as a team.
Imagine undertaking challenging, dynamic and innovative projects and being responsible for:
Answer questions or queries from users, through the different service channels (online and offline).
Guarantee that the experience of our users (buyers or sellers) when contacting the user service center is unique and differential.
Provide effective and quality solutions to our users, adding value to those who use our services.
Work proactively to detect opportunities for improvement in our Customer Service operation, flows, processes and user communication.
Requirements:
​Be a student in the first years of administrative careers: Business Administration, Economics, Engineering or related careers.
Be available to work part-time for 6 hours.
Having experience in customer service is desirable.
We propose:
Being part of a company with an entrepreneurial spirit where we love to think big and long term.
Be the protagonist of your development in an environment of opportunities, learning, growth, expansion and challenging projects.
Share and learn as a team with great professionals and specialists.
An excellent work environment, with everything you need for you to have a great experience. 🙂