Customer Service Representative (part-time)

By its name, Torstar Mass media company is prominently recognized internationally as a preeminent management and project company.

A Customer Service Representative (part-time) creates content strategies and oversees the implementation processes in the specific company at the managerial level.

To understand more perspectives concerning the Customer Service Representative (part-time), including the requirements and duties, you must digest the following information below this post.

Job Details

• Job Category: Customer Service Representative (part-time)
• Company name: Torstar Mass media company
• Location: Toronto, ON, Canada
• Salary: CA$ 15.50 per hour
• Job Type: Full Time
• Availability: Open.

Company Description

Metroland Media is a dynamic Media Company delivering vital business and community information to millions of readers across Ontario each week.

With a healthy product offering in-print, online, trade shows and distribution networks, no target is unreachable.

They are Ontario’s largest and most successful community news and information source, providing local news and multi-media marketing solutions in Canada’s heartland.

Metroland’s diverse array of online products is visited by over 4 million unique visitors each month and print products are in the hands of more than 4.5 million customers a week.

They are continuously bringing new and acquired online products to market to provide their customers with a one-stop, comprehensive marketing solution.

Torstar Group of Companies is committed to providing an inclusive and barrier-free recruitment process ensuring equal access to employment opportunities for candidates, including persons with disabilities.

In compliance with the Accessibility for Ontarians with Disabilities Act and Ontario Human Rights Code, we will endeavour to provide accommodation to persons with disabilities in the recruitment process upon request.

If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify the hiring manager upon scheduling the interview of your requirements.

They strive to be a leader in building and cultivating an employee community framed around fairness, support, and opportunity.

They believe that what makes us different, makes a difference. And as a team, the diversity of their backgrounds, interests and experiences is what enriches our work, and their workplaces.

They are currently seeking an energetic Customer Service Representative; this is a part-time position with their North York/Toronto team working remotely up to 29 hours per week.

Responsibilities

• First point of contact answering general telephone and email inquiries, providing solutions in a timely and professional manner
• Provide excellent telephone etiquette in addition to maintaining positive relationships with customers
• Accurately update and verify customer information and manage additional Excel tracking sheets and internal database
• Communicate with managers and colleagues regarding client data and confirmation of information As part of this role, you will be required to handle credit card information.
• Metroland Media is a PCI-compliant company and requires employees in this role to take PCI training to handle cards in a safe and compliant manner
• Complete all duties in accordance with our Health and Safety policies and the Occupational Health and Safety Act.

Qualifications

1. Minimum of High School diploma an asset
2. On-the-job training provided
3. Proficient with Microsoft Word and Outlook
4. Superior customer service and telephone etiquette
5. A competent listener and strong administrative skills by accurately updating and maintaining information
6. Detail-oriented in a fast-paced team environment with opportunities to build positive team relationships
7. Effective communication and interpersonal skills in a team environment and the ability to manage time
8. Successfully handle confidential information and use appropriate discretion.

Benefits

1. Attractive Health Benefits Plan
2. Employee Assistance Program
3. CAAT Pension Plan
4. Remote work
5. Compensation

Ketote Say

As a Customer Service Representative (part-time) Jobs, you are liable to take calls from customers, answer questions, or address any concerns they may have.

Therefore, they are responsible for planning, organizing, and directing the completion of specific projects for an organization while ensuring they are on time, on budget, and within scope.

While working, you will enjoy the enormous benefits and experience the Customer Service Representative (part-time) job produces with the company’s good platform.