JTech Global Resources Limited
📍 Location: Amuwo Odofin, Lagos
🕒 Employment Type: Full-time
📧 How to Apply: Send CV to jtechtradecareers@outlook.com using “Customer Service Supervisor” as the email subject.
🏢 About JTech Global Resources
JTech Global is a fast-growing digital service company simplifying financial transactions for individuals and businesses. Our services include digital asset trading, gift card exchange, bill payments, flight booking, and e-commerce solutions—all powered by top-tier cybersecurity and instant payments.
🎯 Job Summary
We’re looking for an experienced Customer Service Supervisor to lead our team of agents on the trading floor. If you have strong leadership skills and at least 2 years of customer service experience (preferably in fintech, digital assets, or gift card trading), this role is for you.
🔍 Key Responsibilities
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Supervise and guide Customer Service Agents for excellent service delivery
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Resolve complex customer issues and escalate where necessary
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Train, mentor, and onboard new team members
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Monitor operations and optimize daily customer service workflow
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Ensure policy compliance and up-to-date product knowledge
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Analyze service metrics and provide performance reports
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Collaborate with leadership to enhance service strategies
✅ Requirements
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HND, Bachelor’s, or Master’s Degree
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Minimum 2 years experience in a customer service supervisory role
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Experience in digital asset or gift card industry is a plus
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Excellent communication and conflict resolution skills
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Proven leadership and team motivation abilities
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Proficient in customer service tools and platforms
🚀 Why Join JTech?
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Be part of a fast-growing fintech company
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Work with an innovative team driving digital finance in Nigeria
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Opportunity to grow within a dynamic and tech-driven environment