Customer Support & Sales Executive

🏢 Company: Landshop Nigeria
📍 Location: Lagos
🕒 Job Type: Full-Time
💼 Job Field: Sales / Marketing / Customer Support / Business Development
📈 Experience Level: 2 – 8 years

🧾 About Landshop:

Landshop is Nigeria’s leading real estate co-investment platform, offering everyone—regardless of credit rating or location—access to land ownership through innovative co-investment models.

🎯 Job Summary:

This role blends customer service, sales coordination, and relationship management. You will serve as a multi-channel contact point, handling inquiries, driving sales campaigns, supporting debt recovery, and maintaining positive client relationships.

🗝️ Key Responsibilities:

• Provide empathetic, timely support via WhatsApp, phone, email & social media

• Drive sales campaigns through follow-ups and closing deals

• Manage debt recovery with patience and clarity

• Handle difficult clients with conflict resolution and trust-building

• Use CRM platforms (like Zoho, HubSpot, Freshdesk) to track all customer activities

• Collaborate with the founder’s PA, project teams, and community managers

• Contribute feedback to improve customer experience and brand loyalty

✅ Requirements:

• 2–8 years in customer service, sales support, or client management

• Proven success in sales pipelines or debt recovery

• Familiarity with CRM tools (Zoho, HubSpot, Salesforce, Freshdesk, etc.)

• Outstanding verbal and written communication skills

• High emotional intelligence, persuasion, and calmness under pressure

• Experience with personal brands, social enterprises, or multi-project teams is a plus

• Strong organizational and multitasking ability in a fast-paced/hybrid setting

📝 Application Instructions:

Applicants must submit:

1. ✅ A short bio (not just a cover letter) that explains:

   • Your approach to customer service, sales coordination, and debt recovery

   • Real examples of how you handled tough clients or built lasting relationships

2. ✅ Your CV

3. ✅ Any links or references to previous roles/projects/companies where you:

   • Played a key role in sales, customer service, or relationship management

   • Explain your impact and achievements in those roles

✨ Pro Tip:

Make your bio narrative and real. Share a scenario where a difficult customer was turned loyal, or how your follow-up led to closing a big deal. Show you understand people, not just processes.