Mandarin Oriental Hotel Group
Front Office Coordinator,
Mandarin Oriental Hotel Group, Dubai
Full Job Description
- Position: Front Office Coordinator (Full-time #532478)
- Property / Office: Mandarin Oriental Jumeira, Dubai
- Location: Dubai, United Arab Emirates
Responsibilities
- Assist the Front Office Manager and Assistant Front Office Manager with roasters
- Monitor and keep updated the file of vacations for all the team members at the Front Office
- Coordinate all training within the department and keep L&D Manager informed at all times
- Maintain computer files updated
- Perform data entry
- Keep appointment calendars
- Pass messages to staff and management within the department
- Sort incoming and outgoing mail
- Be in charge of purchase orders and stock requests for the department
- Ensure that sufficient stationery is available for the daily operation
- Ensure that the Training manual is continuously updated, maintained and used effectively.
- Help and assist the front desk when needed.
- Perform any other reasonable duties as required by the Front Office Manager or Assistant Front Office Manager
- Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly.
Skills & Qualifications
- Senior School qualifications
- A minimum of 1 year of Front Office experience in a 5-star hotel environment.
- Previous experience working in the Middle East Region is an advantage.
- Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
- Ability to understand guest needs and expectations and to deliver superior customer service.
- Perform the job with attention to detail and the ability to organize and handle multiple tasks effectively.
- Clear communication; practical verbal and written communication skills in English.
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