Infrastructure Specialist

Do you want to be part of an Infrastructure Specialist at the Royal Bank of Canada? Navigate through this post; if your answer is yes, you will surely see what you are looking for.

This Infrastructure Specialist job posting showcased the requirements, skills, duties, and benefits you desire for a better understanding and apparent reference.

Job Details

• Name:  Infrastructure Specialist
• Location: TORONTO, Ontario, Canada
• Name of Company: Royal Bank of Canada
• Country: Canada
• Work hours/week: 37.5
• Employment Type: Full time
• Platform: Technology and Operations
• Job Type: Regular
• Pay Type: Salaried/ CA$$91,338 per year
• Posted Date: 2025-06-10
• Application Deadline: 2025-11-30-08:00

Company Description

At RBC, their culture is profoundly supportive and rich in opportunity and reward, and you will help their clients thrive and their communities prosper, empowered by a spirit of shared purpose.

As a Senior Infrastructure Support Analyst in the Contact Centre Technology – Client Engagement Development and Operations team.

You will be part of a dynamic and innovative setting that plays a vital role in the overall development, implementation, and management.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world.

Responsibilties

• Provide consultation and solutions to IT partners for application development, including design, testing, walkthroughs, and monitoring.
• Evaluate, analyze and research business and system needs, exploring options to recommend technology solutions that enhance the IVR system
• Manage hardware and software technology currency compliance, ensure security obligations to safeguard client’s data and optimize the performance of the system
• Provide day-to-day support to stakeholders and continuously evaluate – what was successful and what was not, what can be done to improve and prevent issues in the future
• Increase monitoring coverage to gain more insight into applications and system health
• Maintain end-to-end CI / CD pipeline
• This position may be required to join after-hour support on a rotation basis and occasionally handle after-hour work for project implementation and post-implementation verification.

Qualifications

• 5+ years of experience contributing to the architecture, design pattern, performance, reliability, resiliency, security and scalability of new and existing systems
• 5+ years of experience with RBC infrastructure such as O/S – RedHat Linux, Cloud Environment –
• PCF, OpenShift, Database – SQL and Oracle, Bash / Unix Shell Scripts with Ansible and public Cloud – Azure / AWS
• Hands-on experience working in a team setting to deliver and maintain medium to high-complexity systems
• Familiar with ET SRE technology stack of application monitoring and alerting such as Dynatrace, Moogsoft, PagerDuty
• Knowledge of DevOps discipline and best practices; including experience with SCM and DevOps tools: GitHub, Jenkins, Helios, UrbanCode Deploy
• Experienced with agile best practices and methodologies

Nice-to-have

• Innovative mindset, willing to look outside our industry to discover and act on new ideas
• Experience in NLU flow development with Dialogflow, Amazon Lex as an example
• General awareness of how CTI works (Telecom, SBC, Genesys) in the Contact Centre environment individually and as a whole.

Benefits

• They thrive on the challenge to be our best, progressive thinking to keep growing and working together to deliver trusted advice to help their clients thrive and communities prosper.
• They care about each other, reaching our potential, making a difference in their communities, and achieving mutual success.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to take on progressively greater accountabilities

Ketote Say

Therefore, if you ( as a candidate) register for the Infrastructure Specialist job, you must possess accessible-minded attributes and continuous, reliable skills.

After your search, applying and getting recruited, you can enjoy a rich and rewarding extra dimension to your life and work to gain a beautiful experience.