Get-e
Your job
Our mission is to make every contact an excellent experience.
Get-e is a fast-growing international travel-tech scale-up, and since 2019 we have been backed by venture capital. As a core business, we provide smart transportation management solutions for leading global travel brands. Recently, Get-e added hotel room management for airline crews to its portfolio.
Due to our rapid growth, we are looking for new talent who can create the best user experience for our customers, solve their challenges and make them feel valued.
Customer Care is the heart of Get-e’s business. As a Customer Care Specialist, you will be responsible for investigating issues raised by customers and responding within specified SLAs. You will communicate with customers to solve problems, answer questions, and give support. Key elements of the role include the ability to quickly identify and address customer needs.
Your profile
We (Get-e)xcited If
- You are fluent in English – additional languages are a plus!
- You have at least a bachelor’s degree,
- You have at least 2 years of relevant experience in customer service, customer care or customer success,
- You have a passion for building trusted relationships with customers and across departments,
- You have exceptional problem-solving abilities,
- Your verbal and written communication skills are next level,
- You are available for 32-40 hours per week; hybrid is partly possible.
Why us?
You (Get-e)xcited
To be a part of a fast-paced, rapidly growing, innovative scale-up company and to work in an international team of fantastic people from 18 different nationalities. Next to that we have an open, exciting, collaborative, supportive and inclusive working atmosphere. Because we are a scale-up company, we are growing rapidly, and you are willing to participate and show ownership during our growth.
Beside an exciting and dynamic job, we provide you with the following:
- Gross monthly salary between EUR 2400, – and 2850, – (depending on relevant experience), based on 40 hours/week
- A travel allowance or NS Business card for commuting
- 7 months contract
- 25 vacation days for full-time employment
- 8% vacation allowance (paid out in April)
- Personal development focused on continuous improvement
And Other Benefits
- Warm lunch at the office. We pay 50% of your lunch meals during the office shifts,
- Fresh fruit and free fair-trade coffee with freshly roasted beans,
- Drinks during our “Borrel” every Friday afternoon to close the week together on a positive note,
- Table tennis competitions to enjoy some movement in between,
- Free and unlimited access to Open-Up – an anonymous platform that offers professional psychological help.
About Us
Our mission is to make every contact an excellent experience.
Get-e is a fast-growing international travel-tech scale-up, and since 2019 we have been backed by venture capital. As a core business, we provide smart transportation management solutions for leading global travel brands. Recently, Get-e added hotel room management for airline crews’ to its portfolio. Due to our rapid growth of Get-e, we are looking for new talent who can create the best user experience for our customers.