Digital Publications Group
Are you a fan of communication? Do you like to find and offer solutions?
Then you are exactly what we are looking for! Our company is looking for a Customer Service Representative with zeal, passion and dynamism to join our dynamic team.
If you have the talent to respond enthusiastically and efficiently via email, phone, live chat and social media, we’re looking for you!
Your mission: To give every customer an unforgettable experience, full of professionalism and care.
Responsibilities:
Customer service through written communication on email, social media & live chat
Management of incoming calls and detailed investigation of customer needs
Providing correct information about products and services to customers
Resolve customer issues and complaints in a timely and professional manner
Collaboration with other company departments to improve processes and customer satisfaction
Management of incoming calls and detailed investigation of customer needs
Providing correct information and reports to the Department Manager regarding the resolution of issues that arise within the team as well as at the level of customer service
Qualifications required:
Excellent knowledge of Greek and English (C1 level), oral and written
Excellent communication skills and ability to handle customer inquiries with empathy and professionalism
Very good knowledge of handling Microsoft Office applications (Word, Excel)
Excellent computer and internet skills
Ability to work independently as well as as part of a team
Enthusiastic and customer-centric attitude
Ability to handle multiple tasks, prioritize and manage time effectively
Team spirit, with an appetite for training and developing professional skills
What we offer:
· Fixed monthly earnings
· Monthly performance bonus
· Creative and friendly work environment
· Development and training opportunities
· Ongoing support and guidance
· Possibility of using a gym within the company
If you want to join our team and provide excellent customer service, we welcome your resume.
As an equal opportunity employer, we welcome applications from all qualified candidates.