Snappy Credit Limited
Location: Ikeja, Lagos
Company: Snappy Credit Limited
Industry: Fintech / Banking
Employment Type: Full-time
Job Description
Snappy Credit Limited is seeking a proactive and detail-oriented Loan Call and Monitoring Officer. This role involves communicating with clients regarding loan payments, monitoring loan performance, and supporting collections efforts. It’s ideal for individuals with strong communication and customer service skills, even with minimal experience.
Key Responsibilities
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Call borrowers to remind them of due or overdue loan payments.
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Follow up on delinquent accounts to support collections and reduce defaults.
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Maintain accurate call records for future reference and audit.
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Monitor loan portfolio performance to spot early signs of default risk.
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Ensure borrowers comply with loan agreements and covenants.
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Respond to client inquiries on payment schedules, balances, or terms.
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Negotiate repayment plans with struggling borrowers.
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Generate regular reports on loan status, NPLs, and recovery progress.
Requirements
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Education: SSCE, OND, HND, or B.Sc in any discipline.
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Experience: 0–1 year (freshers can apply).
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Must own a smartphone (Android or iPhone).
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Strong communication, negotiation, and customer service skills.
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Attention to detail and basic analytical skills.
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Experience in tele-collections or customer service is a plus.
Benefits
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Salary: ₦60,000 base + bonuses (up to ₦15,000 daily/weekly).
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Performance incentives: Salary increase after 3 and 6 months.
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Work-from-home flexibility (based on performance).
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Year-end bonus for excellent performance.
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Phone/data allowance.
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Transportation subsidy.
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Skills training within one week of onboarding.