EHA Clinics
Location: Sangotedo, Lagos
Department: Operations
Reports to: Clinical Operations Manager
Salary: NGN 100,000 (Gross)
Job Summary:
The Operations Assistant helps the clinic run smoothly by supporting the medical team, managing patient appointments, and ensuring good customer service. They help reduce patient wait times, handle billing, and provide information about clinic services and products.
Key Responsibilities:
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Welcome and attend to patients at the clinic
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Schedule and manage appointments to reduce waiting time
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Communicate with patients via calls, SMS, or email
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Sell clinic products like health packages
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Answer questions about clinic services
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Assist with patient billing and collect payments
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Help with HMO approvals and verify patient insurance coverage
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Support team members with daily tasks and communication
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Keep patient records updated in Odoo and EHA Care systems
Requirements:
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Bachelor’s Degree or OND in a related field
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Minimum 1-year experience in a similar role (e.g. front desk, personal assistant, customer service)
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Computer literacy
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Good communication and customer service skills
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Ability to work under pressure and manage time well
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Team player with attention to detail
Work Environment:
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Moderate noise level
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Group discussions may make it louder at times
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Tobacco-free workplace
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Reasonable accommodations available for individuals with disabilities