Website Travelodge Hotels (Asia) Pte Ltd
Operations Manager
Travelodge Hotels (Asia) Pte Ltd
Travelodge Hotels (Asia) Pte Ltd. is currently recruiting an Operations Manager for its organization with immediate employment for the qualified Candidate.
Kindly read through how to apply for this available vacancy before it expires, and check out the salary, working hours, and eligibility for this position.
Job Description
Responsibilities
1a. Hotel Operations – Daily Operations
- Overseeing the overall operation of the hotel through managing costs, maintaining guest satisfaction, and brand standards, maximizing profits, developing and retaining employees
- Maintain a good working relationship with the owners, local authorities, and all stakeholders, including outsourcing partners/vendors
- Analyze, assist, troubleshoot and provide creative solutions to business and operational challenges
- Focus on service delivery aligns with the brand offering and drives cheerful guests reviews
- Nurture team with a growth mindset with continuous improvement belief searching to eradicate perennial issues and strengthening delivery to achieve positive uplift in guests’ experiences
- Knowledgeable in contributing to the makeup of the hotel’s annual budget and monitoring the performance of hotels through the year
- Ensure optimum occupancy and average room rate to maximize revenue
- Control the operations with regards to the brand standards, revenue, and cost
- Be a strong brand ambassador and lead the delivery of the branded service experience with the team
- Monitor present and future trends in the market, practices, and systems in the industry and establish the action plan
- Examine, analyze and evaluate hotel operations to ensure adherence to established hotel P&P
- Work with hotel team on timely submission of month-end reports to owners and corporate office
- Expected to be on calls 24 hours a day in the event of emergencies or other urgent situations
1b. Hotel Operations – Supervisory
- As a supervisor, you will be a role model, sharing your expertise and continually inspiring the front office team
- Train, direct the work of, resolve issues/problems, and coach and counsel the team members to ensure a quality operation
- Involve in the selection and hiring of team members for the Operations department
2. Others – Deployment
- Take on ad-hoc office or other projects when assigned
- Participate in hotel committees and task force assignment
Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Basic |
| Minimum Japanese Level | Native |
| Minimum Education Level | Technical/Vocational College |
| Visa Status | Permission to work in Japan required |
Required Skills
- Diploma or Degree in hotel management, hospitality, or service-related discipline
- Proven experience as an Operations Manager or similar capacity in a hospitality industry
- Excellent organizational and leadership abilities
- Commitment to delivering a high level of customer service
- Sound knowledge of data analysis and performance/operation metrics
- Experience with running a limited service hotel operation and its financial aspect
- Competent level of IT proficiency
Conditions
- Job Type: Permanent Full-time
- Salary: Negotiable, based on experience
Average Salary:￥9,000,000
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