Brookring Federal
Location: Remote (Head Office in Abuja)
Work Hours: 2:00 PM – 10:30 PM WAT (9:00 AM – 5:30 PM EST), Monday–Friday
Salary: ₦70,000 per month
Experience: 1 year (preferred)
Language Requirement: Advanced English (Required)
About the Role
Brookring Federal is hiring a Remote Call Centre Agent to conduct outbound calls, resolve customer inquiries, and maintain a high standard of service. This role requires fluency in English, excellent communication skills, and the ability to work during U.S. business hours (Eastern Standard Time).
Key Responsibilities
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Compile and manage customer contact lists according to the provided instructions.
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Make outbound calls to prospective customers and engage professionally.
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Address customer questions, resolve complaints, and escalate complex issues.
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Maintain and update an accurate customer database.
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Provide daily performance reports and feedback to management.
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Ensure adherence to call handling and customer service standards.
Requirements
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Fluent/Advanced English proficiency (mandatory).
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Proven experience (minimum 1 year preferred) in a call centre or customer service role.
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Excellent phone communication and interpersonal skills.
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Own a functional laptop or desktop, with a reliable headset.
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Must have Starlink or a stable, high-speed internet connection.
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A quiet, distraction-free environment for remote work.
Work Environment
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Remote (Work from home)
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Monday to Friday, 2:00 PM – 10:30 PM WAT
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Must be self-motivated, disciplined, and able to meet daily targets.
Job Details
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Position: Remote Call Centre Agent
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Employment Type: Full-time
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Industry: Customer Support, Outsourcing, Tech
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Salary: ₦70,000/month (Net)
Application Questions
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Do you own a headset suitable for call centre work?
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Do you have Starlink or a reliable internet connection?
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Do you own a laptop or desktop?
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Do you have a quiet space to work?
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Are you comfortable working U.S. hours (2:00 PM – 10:30 PM WAT)?