Website Diesel
For Successful Living
Sales Associate
London, GB
About The Company.
Diesel has long been a leading pioneer in denim and casual fashion, known for moving outside and ahead of trends in its industry. While always retaining its DNA, in recent years, Diesel has evolved into the world of premium casual wear, becoming a true alternative to the established luxury market. Diesel is a truly worldwide organization. It is present in more than 80 countries with 5,000 points of sale, including more than 400 company-owned stores.They are looking for Sales Associates that can work between 10-20 hours a week.
Job Description.
They are looking for Sales Associates that can work between 10-20 hours a week.
Responsibilities.
- Act and think first of the client and their experience. You have an in-depth knowledge of clients’ desires, needs and expectations.
- Welcome and assist each client, providing an excellent in-store experience at all times.
- Be a master at storytelling and at the art of asking engaging questions.
- Create an authentic long-term bond with clients by making them feel the experience is truly about them.
- Deal effectively with customer complaints by liaising with the line manager when necessary.
- Demonstrate active leadership on the selling floor to drive individual and team objectives and be accountable for sales results.
- Be proactively engaged in cross-selling with all Departments and maximizes sales opportunity to achieve individual sales target and KPIs.
- Prove Brand and product knowledge.
- Manage payment operations, including returns, refunds, and remote sales, tax-free, punctually and accurately.
- Ensure and maintain the shop floor and visual display high standard, complying with Company operational guidelines and stock procedures.
- Contribute to ensuring a high level of security and is attentive to preventing product thefts, including tagging garments and merchandise on the floor.
- Think innovatively about how we can improve and generate new ways to be up-to-date with new fashion trends and competitors.
- Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives.
- Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance.
Skills.
- Caring, authentic, passionate, trusted client advisor: an intuitive sales associate with a passion for style.
- A powerful communicator, handling clients with personal care and empathy and putting the client at the centre of every decision.
- Courageous with ideas and innovative in your approach, always ready to grow and learn.
Requirements.
- Previous experience in sales roles. Experience in structured Fashion Luxury/Retail Companies is a plus.
- Passionate in Retail, Client service and commercial mindset.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness evolves in the organization, and willingness to relocate is a plus.
- Digitally aware and open to new ways of working.
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