Job Title: Service Delivery Officer
Location: Lagos
Employment Type: Full-time
Job Summary:
We are looking for a smart and organized Service Delivery Officer to support our field sales team. You will help manage schedules, handle customer requests, and ensure smooth service delivery. Your goal is to keep our team running efficiently and our customers satisfied.
Key Responsibilities:
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Help the sales team by organizing schedules and managing documents.
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Provide support and information to both customers and team members.
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Handle orders quickly and correctly.
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Follow up with customers after sales and help solve complaints.
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Track team performance and suggest ways to improve.
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Keep proper records and prepare reports.
Requirements:
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B.Sc/BA in Business Administration or a related field.
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Experience in project or sales coordination is a plus.
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Good knowledge of Microsoft Office tools.
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Strong communication and problem-solving skills.
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Ability to multitask and stay organized.
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Team player with attention to detail.
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Must speak and write English fluently.