Fosad Consulting (on behalf of a leading insurance firm)
🧑💼 Customer Service Officer
📍 Location: Abuja, Nigeria
🏢 Company: Fosad Consulting (on behalf of a leading insurance firm)
🕒 Job Type: Full-Time
🏢 About the Company:
Our client is a reputable player in Nigeria’s insurance industry and is looking for smart, client-focused individuals to join their team as Customer Service Officers. If you have a passion for customer engagement and service excellence, this role is for you.
📝 Key Responsibilities:
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Handle customer inquiries both in writing and verbally.
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Prepare and manage valuation reports and policy renewals.
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Register incoming and outgoing mail.
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Monitor returned direct debit mandates.
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Send out birthday and seasonal messages to clients.
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Create customer and contractor codes.
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Record and analyze customer feedback.
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Support customer service training for other staff.
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Ensure all client interactions are friendly and error-free.
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Track performance against agreed SLA (Service Level Agreement).
🎓 Qualifications:
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Minimum of HND or B.Sc in Mass Communication, International Relations, or any related field.
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At least 2 years of customer service experience.
💡 Required Skills:
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Strong verbal and written communication (English).
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Moderate IT proficiency (emails, Microsoft Office).
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Good business writing and documentation.
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Basic negotiation skills.
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Confident presentation abilities.
🤝 Why Apply?
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Join a respected company in the insurance sector.
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Opportunity to grow your career in client relations.
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Work in a dynamic and professional environment.