Support Specialist / Engineer – Imaging Systems

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Job Details

• Name:  Support Specialist / Engineer – Imaging Systems
• Location: Hamburg, Germany
• Name of Company: Brainlab Medication company
• Country: Germany
• Employment Type: Full time
• Salary: €65,574 per year
• Department: Support IGS.

Company Description

Founded in Munich, Germany, in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments.

Their key to success is our creative, talented and hard-working team, which consists of around 2000 dedicated and inspiring individuals in 25 locations worldwide.

To succeed in reaching our targets, they seek committed colleagues who can stand behind our core values and are curious, authentic and valuable.

They are looking for an additional team member to join their technical customer support team as a Brainlab Support Technician / Engineer.

You are responsible for providing outstanding service to our customers and achieving this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face of the customer, ensuring that customer equipment is installed, maintained and serviced.

Primary responsibilities will include:

• Install new Brainlab devices and software in hospitals
• Install SW/HW upgrades
• Perform Maintenance and Inspection of systems/devices incl. Electrical Safety Tests in the specified time
• Perform Troubleshooting independently
• Repair systems/devices and minimize downtime
• Complete every installation or service assignment quickly and efficiently
• Plan, organized, and implemented all service assignments conscientiously and independently following the directive from the Support Manager
• Perform mandatory administrative tasks accurately, and document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products, provide sustainable input for continued engineering
• Keep customers up-to-date regarding open requests, maintain good customer relationships and deliver high-level customer service
• Maintain excellent and efficient communication between customers, colleagues and superiors.

Qualifications

• Technical degree in electrical engineering, electronics, mechatronics or similar Preferable 1-3 years of experience in a technical support role, ideally for a healthcare company or provider.
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical, troubleshooting, and problem-solving skills
• Highly motivated and customer-oriented personality, as well as the ability to prioritize tasks and work self sufficiently
• Excellent organization and time management skills, ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and preferably German
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license.

Benefits

• international, positive and innovative environment
• working in a team of great colleagues who help and support each other
• seeing your contribution making a positive impact on the daily work of clinicians around the world
• home office and flexible working hours
• fair compensation package
• company car, cell phone, laptop – also for private use
• comprehensive education and training opportunities, and digital language courses.

Ketote Say

Therefore, if you ( as a candidate) register for the Support Specialist / Engineer job, you must possess accessible-minded attributes and continuous, reliable skills.

After your search, applying and getting recruited, you can enjoy a rich and rewarding extra dimension to your life and work to gain a beautiful experience.