XE Customer Care Rep

Job Description

We are looking for an enthusiastic Customer Services Representative to join our friendly team at European Ria Headquarters in Alcobendas, Madrid.

In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

Responsibilities

Your main responsibilities will include but will not be limited to:

1. Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
2. Reviewing and correcting data of incorrectly processed transactions;
3. Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
4. Collaborating with the accounting department to reconcile and balance the refunds of cancelled transactions.

Qualifications

We will require you to have a minimum education of completed high school or college.

We will also look for:

• Good knowledge of MS Office and Internet Explorer;
• At least one year´s work experience in customer services or a call center position;
• An additional language;
• Strong customer orientation skills;
• Excellent communications skills (both oral and written);
• Attention to detail;
• Good teamworking approach; and
• Ability to work flexible schedules.

About Us

Your Place at Ria You’ll grow alongside a multicultural team where diversity is not just a fancy term we throw around. We started out as a small immigrant-made business with one simple mission: to help people like us stay connected to their loved ones around the world.

Although we’re now a global fintech with offices worldwide, we’ve stayed true to our roots. We are down-to-earth people who are from everywhere and comfortable just about anywhere.

Together, we believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. This idea of helping open ways for a better everyday life drives us to continue doing our best each day.

The Ria DNA comprises four main pillars: humility, openness, transparency, and drive. This powerful combination allows us to do right by our customers and colleagues. We are people serving people and we never, ever forget that.

Ketote Say.

In conclusion, with the update above on XE Customer Care Reps, one is aware of the requirements, skills, characteristics, and salaries. Click on the “Apply Now” button to secure a chance to work as a XE Customer Care Rep.