Orison Careers Consult
🔹 Job Title:
Customer Service Representative (CSR)
🔹 Company:
Orison Careers Consult
🔹 Industry:
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Education & Training
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Public & Human Services
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Recruitment & Outsourcing
🔹 Location:
📍 Osogbo, Osun State, Nigeria
🔹 Contract Type:
Permanent
🔹 Vacancies Available:
1 position
🔹 Job Category:
Secretarial Work / Assistantship
🔹 Job Description / Responsibilities:
As a Customer Service Representative, you will serve as the first point of contact for customers. Your main duties include:
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Answering inbound calls
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Responding to customer inquiries about products and services
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Handling complaints and resolving issues professionally
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Processing payments or returns
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Keeping proper records and documentation
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Ensuring excellent customer experience
🔹 Requirements / Skills Needed:
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Experience: No prior experience required
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Education: Acceptable qualifications range from:
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High School Certificate, Technical School, College, HND, Bachelor’s, Master’s, up to Doctorate
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Language: Must be fluent in English
Key Competencies:
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Active listening
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Ability to multitask
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Attention to detail
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Conflict resolution skills
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Excellent communication (spoken & written)
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Documentation and record-keeping skills
🔹 Ideal Candidate:
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A good communicator who can handle customer issues with calmness and clarity
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Can work under pressure and handle multiple tasks
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Is organized and detail-oriented
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Looking for a permanent role in customer engagement
🔹 Team Management:
Yes – you may be required to assist or lead a small team depending on performance.