Website C&M Executive Recruitment
Business travel team manager
London
Job Description.
Required for this expanding global TMC. They are looking for an experienced business travel team leader or lead agent with strong sabre knowledge. Salary between 38/42k, home-based, 25 days holidays.
Responsibilities.
- 60% hands-on bookings, 40% managing a team of 3 growing this to a team of 10.
- Provide full-service travel arrangements for clientele when call volume and workload necessitate it.
- Monitor all technology mediums to ensure travel arrangements are managed and completed promptly.
- Ensure that GDS queues are working properly to verify correct records processing, ticketing, and queue count.
- Communicate daily break schedules, operational changes, account notifications, expectations, and so on to team members.
- Provide mentoring and assistance to team members with PNR, QC, ticketing, and technical issues promptly.
- Champion best-in-class customer service and deliver the unexpected to team members.
- Conduct weekly meetings with pertinent managers to optimize team member performance and meet department needs.
- Aid in the resolution of customer service issues and debit memos.
- Project a positive attitude with high energy, diplomacy, and creativity in work strategies.
- Perform administrative duties associated with the position, including but not limited to conducting reviews, approving timesheets, updating reports, and reviewing new accounts and accounts.
- Profiles and monitoring new team members’ bookings.
Requirements.
- Recent, successful experience managing a team of employees within a TMC.
- Recent experience booking worldwide travel arrangements for another TMC using sabre.
- Top-notch communication skills.
- Proven track record of developing sound, professional relationships.
- Proactively identified, developed, and implemented training regimens, customer service solutions, and overall improvements to the department.
Salary: £38,000 – £42,000 a year.
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