CACEIS
Where will you work as Head of Business Implementation?
Within CACEIS, as Head of Business Implementation you are an important link between the customer and our commercial and operational colleagues. You will manage approximately 12 professionals (SLA Managers and Business Implementation Support employees). In this position you will face complex challenges, including efficient onboarding, managing change processes and accurately translating customer needs into effective solutions. As Head of Business Implementation you report to Head of Client & Business Development Support as part of Business development/Commerce.
What will you do as Head of Business Implementation?
As Business Implementation Manager you will, among other things:
Leading a team of 12 professionals;
Being responsible for onboarding customers, implementing changes in customer services and recording customer agreements through SLA management;
Proactively maintaining SLAs and implementing as well as managing changes;
Initiate improvements in performance and transparency by working more efficiently. In addition, you will position Business Implementation as a profit center through change as a service;
Working on budget management, management of results and increasing risk awareness.
What do you need to get started as Head of Business Implementation?
You are a people person, you seek and connect with your team, customers and colleagues
You are honest, open, clear and keep your agreements. This way, customers and colleagues know what they can count on. For this position we are looking for an enthusiastic and committed colleague with an inspiring leadership style. Someone with a great drive and a real team player. You also bring the following with you:
Completed HBO/WO education;
You have > 10 years of work experience, preferably in financial services;
You have > 5 years of experience as a manager;
You have knowledge of CACEIS products and client groups: custody, asset and SLA management;
You are social, solution-oriented and enjoy working in a changing environment;
You have strong communication skills and master both the Dutch and English language, spoken and written;
You enjoy working in an international environment.
What makes it fun to work at CACEIS Bank Nederland?
As a modern administration bank, we store, protect and value the securities portfolios of professional investors. Directly and indirectly, we help manage the assets of (grand)parents, children and grandchildren in more than 70 markets worldwide. We want to do this in such a way that we enable prosperity for future generations.
That is why you will find with us:
Good secondary employment conditions; a 13th month, a working week of 36 hours and fixed (VPL) compensation. Good pension, 27 days of vacation, free train travel, a laptop and telephone allowance, etc.
Connectedness; we bring colleagues, customers and partners together to realize solutions, a fun job with social responsibility
Freedom to do business, express good ideas and often implement them yourself
Craftsmanship; you work for a Dutch specialist, where you can learn a lot about the asset management and custody profession very quickly
At CACEIS we believe that diversity & inclusion is the key to growth and innovation!
Are you the Head of Business Implementation we are looking for?
Then click on the “button” or send your CV and motivation to Selisha Hindori via recruitment-NL@caceis.com. Do you have any questions? You can also submit this via the above email address.