Bio Recovery
About Bio Recovery:
Bio Recovery is a national leader company in the biohazard and crime scene cleanup industry, dedicated to delivering exceptional service and support to our customers and their families during challenging times. Our company is growing and we are adding to our dynamic operations team in our Patchogue, NY headquarters.
Job Summary:
We are seeking a motivated and detail-oriented Administrative Assistant to join our fast-paced team. In this role, you will be responsible for managing a high volume of telephone calls, engaging with customers in need of cleaning services following incidents such as crimes, accidents, illnesses, suicides, unattended deaths, interacting with insurance companies to help manage the claims process, and documenting our projects in our CRM system.
Responsibilities:
- Answer and direct incoming telephone calls with professionalism and courtesy.
- Convey the company’s value proposition and sell the merits of our services to prospective customers.
- Engage with previous customers to evaluate their satisfaction and solicit their feedback, including online reviews.
- Assist the administrative team with the processing of insurance claims and the maintenance of accurate and organized records.
- Help coordinate appointments and the dispatch of crime scene cleanup technicians, as needed.
- Handle sensitive information with confidentiality and discretion.
Qualifications:
- Previous experience in an administrative role, preferably in a fast-paced office environment.
- Excellent communication skills, both verbal and written, including comfort with promoting the company’s services.
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Google Office Suite and other relevant software applications such as CRM software.
- Sensitivity to the needs of grieving families and the ability to handle emotional situations with empathy and professionalism.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health and dental insurance and paid time off.
- Opportunities for professional development and advancement within the company.
- Supportive and collaborative work environment with a dedicated team.