Assistant Community Manager

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Job Details

• Position Type: Full time
• Name of position: Assistant Community Manager
• Company name: QuadReal Company
• Location: Etobicoke, ON, Canada
• Salary: CA$50,764 per year
• Employment type: Full-time
• Availability: Open.

Company Description

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia.

Its assets under management total $67.1 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets.

QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves.

Now and for generations to come. Reporting to the Community Manager, the Assistant Community Manager is responsible for the administration and leasing functions at the property.

The Assistant Community Manager is responsible for the implementation and execution of resident relations and engagement programs, including the planning and execution of resident appreciation events.

QuadReal Residential Properties G.P. Inc. will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or those needing job postings in an alternate format.

f you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.

QuadReal has introduced a mandatory COVID-19 vaccination policy that requires full vaccination against COVID-19 for everyone working in their offices or sites.

Accordingly, a successful candidate offered employment at QuadReal will need to provide proof of full vaccination before commencing employment, subject to exemptions permitted under applicable employment and human rights legislation.

All duties will be completed while upholding QuadReal’s mission, vision, and values serving as a brand and cultural ambassador for our residents, coworkers, vendors, and the public.

Responsibilities

1. Perform the overall leasing and resident relations functions at the property, evaluating and monitoring metrics that include vacancy, sales, renewals, move-in, move-out, notices, etc.
2. In partnership with the leasing, the concierge participates in the full leasing process including, engaging with prospects, conducting community tours, and processing applications.
3. Maintain a comprehensive knowledge of the property, including the availability of suite types and layouts, common areas and amenities of the building, surrounding neighbourhood and value-added services provided
4. Communicate and work with the Community Manager to ensure suites are delivered on time and as promised, providing move-in inspections and new home orientation with new residents
5. Provide feedback and recommendations to Community and Revenue Manager on rental rates, promotions, and overall market conditions to maximize revenue at the property
6. Issue and deliver notices such as Violation Notice, Notice to End Tenancy, Notice to Enter, and Notice of Renewals, by an approved method of service
7. Monitor aged receivables report for delinquency and assist the Community Manager with a collection of delinquent rents
8. Responsible for ensuring all property management policies, procedures, and operations are executed to QuadReal standards
9. Provide administrative support as required, including preparation of notices and other resident correspondence, QRLiving updates, courier & mail handling
10. Support front desk functions from time to time, working out of the front desk vestibule or other designated area based on team schedules as assigned
11. Conduct annual, periodic and pre-move-out suite inspections and coordinate maintenance required as appropriate
12. Ensure an adequate inventory of made-ready suites and maintain and ensure compliance with fire safety plans and other emergency procedures

Experience and Qualifications

1. Experience in Property Management, Hospitality, or other closely related industries
2. Post-secondary education preferred
3. Strong attention to detail, problem-solving, and ability to multitask
4. Must be a self-starter with a high degree of initiative, flexibility, and professionalism
5. Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and residents
6. A passion for excellence in customer service delivery
7. Ability to work flexible hours
8. Knowledge of Yardi Voyager and MS Office (Word, Excel, Outlook, and PowerPoint)
9. Familiarity with smartphone and tablet technology.

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